Frequently Asked Questions

Redoing a partial super refund when the total refunded does not equal the total in the reprocess report

Sometimes a super refund is only for part of the original super payment.

For example, the original payment may have included:

• Employer SG
• Salary Sacrifice
• Member Voluntary / After Tax

But the fund may only refund one or two of those amounts.

When this happens, the Redo may be blocked because the system is trying to redo the full original super amount instead of only the refunded amount.

You will see an error message that says "The total refunded (XX.XX) does not equal the total in the reprocess report, this will need to be review and processed manually"

Example

Original super payment:

• Employer SG: $97.19
• Salary Sacrifice: $20.00
• Member Voluntary: $30.00
• Total: $147.19

Refund received:

• Salary Sacrifice: $20.00
• Member Voluntary: $30.00
• Total refunded: $50.00

The system may try to redo $147.19, but only $50.00 was refunded.

To fix this, temporarily remove the amount that should not be redone.

In this example, the Employer SG amount of $97.19 was not refunded, so temporarily add -$97.19 super.

Steps

1. Create a temporary Ad Hoc Pay Run.
2. Use a payment date within the same super period.
3. Use Actions > Add Super.
4. Add a negative super amount for the part that was not refunded.
5. Run the super Redo again.
6. Check that the report total matches the refund amount.
7. Process the redo.
8. Delete the temporary Ad Hoc Pay Run.

Quick rule

The redo report needs to match the refund amount.

If the report is too high, temporarily subtract the super amounts that were not refunded.

Example:

• Report shows: $147.19
• Refund is: $50.00
• Difference: $97.19
• Add temporary super adjustment: -$97.19

Then redo the payment for $50.00.