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How to remove Multi Factor Authentication or MFA on an Account?

Author Dylan Wong@Microkeeper
Category Employee Access
Last Modified 30/05/2025

You can reset your MFA if you have lost access to your authenticator app or need to reset your MFA for any reason.

On the MFA Login page, click the "Reset MFA" link under Lost Authenticator Access.

Follow the instructions on the MFA Reset page. Click the "Send SMS" button and enter the 6 digit code that was sent to your mobile.

After your MFA has been reset, you can restart the MFA setup process.