^
Login

Frequently Asked Questions

Authors
Category   Billing   Employee   Employee Profile   Employee Settings   EOFY   Fingerprint   Fingerprint Scanners   General   Glossary   Groups   HR   Jobs   Leave   Mobile App   Notification Config   Payroll   Payroll Rules   Reports   Roster   Security   Settings   Skills Matrix   STP   Superannuation   Timesheet   VEVO   Xero

My Microkeeper mobile app isnt working?

Author @Microkeeper
Category Mobile App
Last Modified 20/08/2017

Troubleshooting the Microkeeper App for Android and Apple


Location Information is unavailable

Accurate Location cannot be determined

User denied the request for Geolocation

Login details failed. Please try again. You will likely need to login again


Location Information is unavailable - Check your GPS settings are active on your device.

Android
  • Navigate to the settings of your mobile device
  • Enter the Location settings
  • Turn Location to "On"
android-location-settings
For more information refer to the guide here


Apple IOS
  • Navigate to Settings on your iPhone device
  • Enter the Privacy settings
  • Turn Location Services to "On"

ios-location-settings

For more information refer to the guide here



Accurate Location cannot be determined - Check your internet and location settings on your device. 

  • Microkeeper uses Google Location services to detect your location.
  • Your device must be Accurate to under 500 meters and the device must confirm "GPS Location Found"
    image of clock function successfully finding a GPS location within 500 metres

Find and improve your location's accuracy

Android

How Google Services finds your current location

Google Services estimates where you are from sources like:

  • GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
  • Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
  • Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.

Turn on high accuracy mode

To help Google Services find your location with the most accurate blue dot, use high accuracy mode.

  1. On your Android phone or tablet, open the Settings app Settings.
  2. Tap Location.
  3. At the top, switch location on.
  4. Tap App permissions and then select Microkeeper
  5. Switch Use Precise Location on
    image of enabling use precise location on android settings for microkeeper app

More ways to improve location accuracy

If your location is still wrong, here are some things you can try.

  • Turn on Wi-Fi
  • Restart your phone or tablet



Apple IOS

How Google Services finds your current location

Google Services estimates where you are from sources like:

  • GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
  • Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
  • Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.

Turn on location services

To help Google Services find your location with the most accurate blue dot, turn on location services.

  1. On your iPhone or iPad, open the Settings app.
  2. Tap Privacy & Security and then Location Services.
  3. Make sure Location Services is turned on.
  4. Scroll and select Microkeeper
  5. Choose While Using the App
  6. Turn Precise Location on
    image from ios of location settings for microkeeper app to allow precise location and allow location access while using the app



User denied the request for Geolocation - Close and re-open the App, Allow Microkeeper to use your Location.

Android
  • Open the Microkeeper app
  • You will be prompted to allow microkeeper to access the device's location - select While using the app

android-allow-location

Apple IOS
  • Open the Microkeeper app
  • You will be prompted to Allow "Microkeeper" to use your location? - click Allow While Using App
  • When prompted "https://microkeeper.com.au" Would Like To Use Your Current Location - click Ok

1639347568723-387bf.png

ios-allow-location-2



Login details failed. Please try again. You will likely need to login again - Clear the Data & Cache of the app and reinstall.

Android
  • Navigate to the settings of your mobile device
  • Enter the Apps settings and select Microkeeper
  • In the App info enter the Storage settings
  • Click the Clear data button
  • Uninstall and reinstall the Microkeeper app

android-delete-data


Apple IOS
  • Reinstall the Microkeeper device on your device

ios-delete-data



B