Troubleshooting the Microkeeper App for Android and Apple
Location Information is unavailable - Check your GPS settings are active on your device.
Accurate Location cannot be determined - Check your internet and location settings on your device.
- Microkeeper uses Google Location services to detect your location.
- Your device must be Accurate to under 500 meters and the device must confirm "GPS Location Found"
![image of clock function successfully finding a GPS location within 500 metres](guides/images/1687835343785-f4e27.png)
Find and improve your location's accuracy
Android |
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How Google Services finds your current locationGoogle Services estimates where you are from sources like: - GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
- Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
- Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.
Turn on high accuracy modeTo help Google Services find your location with the most accurate blue dot, use high accuracy mode. - On your Android phone or tablet, open the Settings app Settings.
- Tap Location.
- At the top, switch location on.
- Tap App permissions and then select Microkeeper
- Switch Use Precise Location on
![image of enabling use precise location on android settings for microkeeper app](guides/images/1687836150051-b9573.png)
More ways to improve location accuracyIf your location is still wrong, here are some things you can try. - Turn on Wi-Fi
- Restart your phone or tablet
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Apple IOS |
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How Google Services finds your current locationGoogle Services estimates where you are from sources like: - GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
- Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
- Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.
Turn on location servicesTo help Google Services find your location with the most accurate blue dot, turn on location services. - On your iPhone or iPad, open the Settings app.
- Tap Privacy & Security and then Location Services.
- Make sure Location Services is turned on.
- Scroll and select Microkeeper
- Choose While Using the App
- Turn Precise Location on
![image from ios of location settings for microkeeper app to allow precise location and allow location access while using the app](guides/images/1687840440182-5939b.png)
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User denied the request for Geolocation - Close and re-open the App, Allow Microkeeper to use your Location.
Android |
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- Open the Microkeeper app
- You will be prompted to allow microkeeper to access the device's location - select While using the app
![android-allow-location](guides/images/1630471451996-a4c4d.png)
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Apple IOS |
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- Open the Microkeeper app
- You will be prompted to Allow "Microkeeper" to use your location? - click Allow While Using App
- When prompted "https://microkeeper.com.au" Would Like To Use Your Current Location - click Ok
![1639347568723-387bf.png](guides/images/1639347568723-387bf.png)
![ios-allow-location-2](guides/images/1630472754842-4acb8.png)
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Login details failed. Please try again. You will likely need to login again - Clear the Data & Cache of the app and reinstall.
Android |
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- Navigate to the settings of your mobile device
- Enter the Apps settings and select Microkeeper
- In the App info enter the Storage settings
- Click the Clear data button
- Uninstall and reinstall the Microkeeper app
![android-delete-data](guides/images/1630478562580-01b38-08d0c.png)
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Apple IOS |
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- Reinstall the Microkeeper device on your device
![ios-delete-data](guides/images/1630479735535-0cf15.png)
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