Frequently Asked Questions
Billing and payment
My fingerprint scanner isnt working I keep getting a Fingerprint not found in Database error?
- Place the finger high on the glass and press down firmly
- Make sure that the Fingerprint scanner is clean and dry. Find out more on how to maintain the Fingerprint scanner.
- Make sure fingers are dry if they are wet or use a moisturiser if they are too dry.
- Check the condition of fingerprints. Scar tissue and wrinkles can change the fingerprint. A fingerprint may have to be removed and then registered again.