Find out more on how to maintain the Fingerprint scanner.
  • Make sure fingers are dry if they are wet or use a moisturiser if they are too dry.
  • Check the condition of fingerprints. Scar tissue and wrinkles can change the fingerprint. A fingerprint may have to be removed and then registered again.
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    Frequently Asked Questions



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    My fingerprint scanner isnt working I keep getting a Fingerprint not found in Database error?
    • Place the finger high on the glass and press down firmly
    • Make sure that the Fingerprint scanner is clean and dry. Find out more on how to maintain the Fingerprint scanner.
    • Make sure fingers are dry if they are wet or use a moisturiser if they are too dry.
    • Check the condition of fingerprints. Scar tissue and wrinkles can change the fingerprint. A fingerprint may have to be removed and then registered again.