Frequently Asked Questions

We reccomend re-enrolling the Employee's Fingerprint.

Click the menu > Enroll Employees

An "Enrol New Fingerprint" window will pop up prompting you to scan the employees fingerprint.

For comfort and reliability, it is recommend that you use the index finger.

1. Place the entire pad of your finger not just the tip or the side of your finger on the centre of the oval window of the fingerprint reader.
2. Apply steady, even pressure on the oval window. Do not roll or swipe your finger
3. Hold your finger on the oval window until you see the light under the window blink. This indicates that the fingerprint reader has scanned your fingerprint.
4. When the light blinks, lift your finger from the oval window. If the fingerprint reader scans your fingerprint, as indicated by the blink, but the Microkeeper software does not authenticate you after several attempts, try re-enrolling your fingerprint.
   
   

Once the fingerprint has been successfully scanned, an "Enrolment Successful" window will display a match ID.

To Ensure the Fingerprint is of the best quality make sure you're doing the below:

• Place the finger high on the glass and press down firmly
• Make sure that the Fingerprint scanner is clean and dry. Find out more on how to maintain the Fingerprint scanner.
• Make sure fingers are dry if they are wet or use a moisturizer if they are too dry.
• Check the condition of fingerprints. Scar tissue and wrinkles can change the fingerprint. A fingerprint may have to be removed and then registered again.