^
Login

Frequently Asked Questions



Category     Billing and payment   Employee   Eofy   Fingerprint scanners   General   Groups   Hr   Jobs   Leave   Mobile app   Payroll   Payroll Rules   Reports   Roster   Security   Stp   Super   Superannuation   Timesheet   Vevo   Xero
My fingerprint scanner isnt working I keep getting a Fingerprint not found in Database error?
  • Place the finger high on the glass and press down firmly
  • Make sure that the Fingerprint scanner is clean and dry. Find out more on how to maintain the Fingerprint scanner.
  • Make sure fingers are dry if they are wet or use a moisturiser if they are too dry.
  • Check the condition of fingerprints. Scar tissue and wrinkles can change the fingerprint. A fingerprint may have to be removed and then registered again.
More info
B