Frequently Asked Questions

Category   Billing   Employee   EOFY   Fingerprint Scanners   General   Groups   HR   Jobs   Leave   Mobile App   Notification Config   Payroll   Payroll Rules   Reports   Roster   Security   Settings   Skills Matrix   STP   Superannuation   Timesheet   VEVO   Xero

My stapled super fund request cannot confirm an employment relationship?

Author @Microkeeper
Category Superannuation
Last Modified 20/08/2017

If you are receiving the error 'We cannot confirm an employment relationship', we recommend that you use the employees username for the Payee Payroll ID

In the below image example, the employee SMITH,JOHN with the employee username john_smith -