^
Login

Frequently Asked Questions

Authors
Category   Billing   Employee   Employee Settings   EOFY   Fingerprint Scanners   General   Glossary   Groups   HR   Jobs   Leave   Mobile App   Notification Config   Payroll   Payroll Rules   Reports   Roster   Security   Settings   Skills Matrix   STP   Super   Superannuation   Superannutation   Timesheet   VEVO   Xero

What should I do if I receive an error message stating that the ABN provided is not known to the message receiver and it mentions an incorrect ESA for an SMSF?

Author Dylan Wong@Microkeeper
Category Superannuation
Last Modified 20/06/2024

When processing superannuation contributions for a Self Managed Super Fund (SMSF), you may encounter an error message similar to this:

"The ABN provided is not known to the message receiver. If the superannuation fund is a self-managed super fund (SMSF), please confirm with the employee that the ESA provided is correct; or please contact the fund for more information. ABN [ABN Number] not known to the Message Receiver. Please check to ensure that the message has been sent to the correct location."

To resolve this issue:

  1. Confirm ESA Details: Contact the employee to confirm that the Electronic Service Address (ESA) provided for their SMSF is correct.
  2. Update SMSF Settings: Once you have the correct ESA details, update the SMSF settings in your system.
    • Navigate to Menu > Settings > General > Super Settings.
    • Ensure that the ESA is correctly entered for the SMSF.
  3. Verify with the Fund: If the issue persists, contact the SMSF directly to verify that all details, including the ABN and ESA, are accurate and up-to-date.
  4. No Refund Associated: Note that this error message does not indicate any financial transaction issues or refunds. It is purely an informational message to correct the details provided.
S