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What should I do immediately if I suspect my account has been compromised or hacked?

Author Joel Davis@Microkeeper
Category Security
Last Modified 15/08/2024


If you believe your account has been compromised, take the following steps immediately:

  1. Change Your Password: Use a strong, unique password that you haven't used before

  2. Change Your Email Address Password: The most common way accounts are compromised is via email address or mobile number.

  3. Enable Multi-Factor Authentication (MFA): If you haven't already, enable MFA on your Microkeeper account and on your email address accounts.

  4. Contact Support: Reach out to our support team immediately to report the issue. We can help secure your account and investigate any suspicious activity.

  5. Review Account Activity: Check your account for any unauthorized changes or actions, in particular check:
    1. Bank details are still correct
    2. Email address is still correct
    3. Date of Birth is still correct
    4. Mobile number is still correct

  6. Contact Our Support Team: Reach out to our support team immediately to report the issue. We can help secure your account and investigate any suspicious activity.
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