^Login

Frequently Asked Questions

Authors
Category   Billing   Employee   Employee Profile   Employee Settings   EOFY   Fingerprint   Fingerprint Scanners   General   Glossary   Groups   HR   Jobs   Leave   Mobile App   Notification Config   Payroll   Payroll Rules   Reports   Roster   Security   Settings   Skills Matrix   STP   Superannuation   Timesheet   VEVO   Xero

What does Unreachable mean on my STP Lodgement?

Author Joel Davis@Microkeeper
Category STP
Last Modified 28/03/2024

"Un-reachable" means the ATO's Servers were unreachable and did not send us any response to your lodgment to whether they received it.

You have two options: 

  1. Check the ATO's Business Portal, and see if they received it, but did not send us a message backs. 
  2. Lodge another STP event with the same settings as last time.