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Frequently Asked Questions

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What does Unreachable mean on my STP Lodgement?

"Un-reachable" means the ATO's Servers were unreachable and did not send us any response to your lodgment to whether they received it.

You have two options: 

  1. Check the ATO's Business Portal, and see if they received it, but did not send us a message backs. 
  2. Lodge another STP event with the same settings as last time.