Frequently Asked Questions
Billing and payment
What does Unreachable mean on my STP Lodgement?
"Un-reachable" means the ATO's Servers were unreachable and did not send us any response to your lodgment to whether they received it.
You have two options:
- Check the ATO's Business Portal, and see if they received it, but did not send us a message backs.
- Lodge another STP event with the same settings as last time.