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Guides

 App Installation


This guide will demonstrate how to install the Microkeeper App on your Android or Apple Device.



Microkeeper for Android


Google Play Store


You will be prompted to give Microkeeper permissions.

You must Accept to Install Microkeeper

After you initially Log into the Employee console you will have to Allow Microkeeper to use your Location. 

You must allow these settings to be able to clock on via GPS. 

android first time setup allow location


Microkeeper for Apple


Apple App Store


You will be prompted to Allow Notifications and Access to Locations. 

ios alllow notifications and access to locations

After you initially login to the Employee Console you will have to Allow Microkeeper to use your location.

You must allow these settings to be able to clock on via GPS. 

ios allow microkeeper to use current location



Troubleshooting


Location Information is unavailable

Accurate Location cannot be determined

User denied the request for Geolocation

Login details failed. Please try again. You will likely need to login again


Location Information is unavailable - Check your GPS settings are active on your device.

Android
  • Navigate to the settings of your mobile device
  • Enter the Location settings
  • Turn Location to "On"
android-location-settings
For more information refer to the guide here


Apple IOS
  • Navigate to Settings on your Iphone device
  • Enter the Privacy settings
  • Turn Location Services to "On"

ios-location-settings

For more information refer to the guide here


Accurate Location cannot be determined - Check your internet and location settings on your device. 

Android and Apple IOS
  • Microkeeper uses Google Location services to detect your location. Search "My Location" on Google Maps and confirm that you can find your location. 


User denied the request for Geolocation - Close and re-open the App, Allow Microkeeper to use your Location.

Android
  • Open the Microkeeper app
  • You will be prompted to allow microkeeper to access the device's location - select While using the app

android-allow-location


Apple IOS
  • Open the Microkeeper app
  • You will be prompted to Allow "Microkeeper" to use your location? - click Allow While Using App
  • When prompted "https://microkeeper.com.au" Would Like To Use Your Current Location - click Ok

ios-allow-location

ios-allow-location-2


Login details failed. Please try again. You will likely need to login again - Clear the Data & Cache of the app and reinstall.

Android
  • Navigate to the settings of your mobile device
  • Enter the Apps settings and select Microkeeper
  • In the App info enter the Storage settings
  • Click the Clear data button
  • Uninstall and reinstall the Microkeeper app

android-delete-data


Apple IOS
  • Reinstall the Microkeeper device on your device

ios-delete-data

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