App Installation
This guide will demonstrate how to install the Microkeeper App on your Android or Apple Device.
Installing Microkeeper for Android devices
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You will be prompted to give Microkeeper permissions.
You must Accept to Install Microkeeper
After you initially Log into the Employee console you will have to Allow Microkeeper to use your Location.
You must allow these settings to be able to clock on via GPS.
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Installing Microkeeper for Apple devices
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You will be prompted to Allow Notifications and Access to Locations.
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After you initially login to the Employee Console you will have to Allow Microkeeper to use your location.
You must allow these settings to be able to clock on via GPS.
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Troubleshooting Common Issues and Errors
Location Information is unavailable
This error occurs when the location data wasn't available. Check that your GPS settings are active on your device.
Accurate Location cannot be determined
Microkeeper uses Google Location services to detect your location. Check your internet and location settings on your device.
Your device must be Accurate to under 500 meters and the device must confirm "GPS Location Found"
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Here are some ways to improve your devices location's accuracy:
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How Google Services finds your current location Google Services estimates where you are from sources like: - GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
- Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
- Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.
How to turn on high accuracy modeTo help Google Services find your location with the most accurate blue dot, use high accuracy mode. - On your Android phone or tablet, open the Settings app.
- Tap Location.
- Switch Location on.
- Tap App permissions and then select Microkeeper
- Switch Use Precise Location on
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More ways to improve location accuracyIf your location is still wrong, here are some things you can try: - Turn on Wi-Fi
- Restart your phone or tablet
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Apple IOS |
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How Google Services finds your current location Google Services estimates where you are from sources like: - GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
- Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
- Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.
How to turn on location servicesTo help Google Services find your location with the most accurate blue dot, turn on location services. - On your iPhone or iPad, open the Settings app.
- Tap Privacy & Security and then Location Services.
- Make sure Location Services is turned on.
- Scroll and select Microkeeper
- Choose While Using the App
- Turn Precise Location on
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User denied the request for Geolocation
This error indicates that the Microkeeper app was unable to access your location. Close and re-open the app and allow Microkeeper to use your location.
Android |
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- Open the Microkeeper app
- You will be prompted to allow Microkeeper to access the device's location - select While using the app
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To confirm that Microkeeper has access to your devices location: - Navigate to Settings
- Select Apps
- Search/find and select Microkeeper
- Click Permissions
- Confirm that Location is Allowed
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Apple IOS |
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- Open the Microkeeper app
- You will be prompted to Allow "Microkeeper" to use your location? - click Allow While Using App
- When prompted "https://microkeeper.com.au" Would Like To Use Your Current Location - click Ok
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Login details failed. Please try again. You will likely need to login again
Fix this error by clearing the Data & Cache of the app and reinstall.
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- Navigate to the settings of your mobile device
- Enter the Apps settings and select Microkeeper
- In the App info enter the Storage settings
- Click the Clear data button
- Uninstall and reinstall the Microkeeper app
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Apple IOS |
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- Reinstall the Microkeeper device on your device
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