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Processing Super Payments

This guide will explain how to make a super payment with Microkeeper via the SuperChoice gateway.


Menu  > Payroll > Reports >  Select desired period - Super Via Fund - HTML


Select the Period Super payments need to be processed for.

This can be any period, most common are Quarterly or Monthly.

Select the Super via Fund Report.

From the drop down list select HTML.

A summary report of the contribution data will be displayed.

Reports Page

Missing Details

If there are any missing or incorrect details a red box will appear on the left.

These will have to be fixed before super can be processed.

In the below example, Joel does not have a Super Fund selected.

Click on the name in the red box and amend the missing super fund.

The employee can also amend these details from their Employee Console.

Once all error have been resolved super is ready to process:

Missing detail detection

Confirm Amounts In Accounting Suite

It's best practice to confirm the amounts in the accounting suite before processing super.

This helps prevent double paying and making sure the total in Microkeeper matches the total in the accounting suite.

To do this, select the appropriate Super Payable account and Date Range.

Here is an example in Xero, which would be similar for other accounting suites:

Accounting suite super comparison

Making a Super Payment

If all employees Super Details are complete, payments are ready to be made.

Confirm the amount to be paid, confirm you have reviewed the report and click Pay Super to make the super payment:

Making a super payment

This data has now been sent to SuperChoice, they will debit the business bank account and send the contributions go the correct super funds.

SuperChoice Portal

The following can be reviewed in SuperChoice:


To view payments go to Menu > Payments then search with the supplied filter:

SuperChoice Payment search

In the search results the Status will show if a payment is: Pending, Failed or Successful.

SuperChoice payment status

A payment can take 1-3 business days to be deducted from the business bank account.


Once the payment has cleared, the contributions will take about 5 business days to be processed to the super funds.

Go to Menu > Contributions to review contribution data.

If contributions are returned this will automatically appear back in the business fund, the guide below shows how to review Refunded Super.

Refunded Super

SuperChoice will refund any unsuccessful Super payments to the allocated business bank account.

Details regarding refunded Super can be found by logging onto SuperChoice

  1. Select Contributions

  2. Select Current Financial Year under Date Filter

  3. Select just Errors under Feedback Severity, Click Search

A picture on filtering SuperChoice to find errors only

Now only the errors will be shown: 

A picture of result on Superchoice errors search

Click the Red box, to see a list of error, then select an employees name.

An error message like the below example will be displayed: 

A picture on the Superchoice error details message

Processing Super again for an individual

If a contribution fails or individual will skipped for some reason, they can be processed again.

If applicable action any feedback or errors supplied by SuperChoice.

Within Microkeeper:

  1. Menu > Payroll > Reports
  2. Select the same Period
  3. Select the Employee affected
  4. Run the Super Via Fund report - HTML
  5. Confirm the amount matches the amount in question

Processing Super again for a group of Employees.

If a contribution needs to be made for multiple employees, it can be quicker to create a Group and run the Super Via Fund report for that group of employees.

Navigate to Menu > Manage > Groups

Create a new Group.

Display the Group with the filters as below (Active, All, All) -

Select Active staff for group filter

Click on Display > 

Tick the employees you wish to pay super for.

Display the Group with the filters as below (Inactive, All, All) - 

Select all inactive staff group filter

Click on Display > 

Tick the employees you wish to pay super for.

Navigate to Menu > Payroll > Reports

Select the same Period

Select the Group created

Report filter for new group created

Run the Super Via Fund report - HTML

Confirm the amount matches the amount in question