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Refund, Return and Warranty Policy for Hardware Purchase Only


If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

Please see below for more information on our return policy.




Returns

1     Change of mind returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Warranty

2     Defective or damaged returns are cover for two (2) years from date of purchase.

Microkeeper will repair or replace any item within a 2 year period if the item has failed or is faulty due to manufacture fault.

Any damage that was caused by the customer will not be covered by Warranty.

Microkeeper technicians will determine whether an item has been damaged by the customer or the defect is a manufacturing fault.

Return Process

3     To return an item, place the item securely in its original packaging, ensure item is sufficiently protected in bubble wrap, and mail your return to the following address:

Microkeeper
Attn: Returns
1340 Bellarine Hwy
Wallington, Victoria 3222
Australia

Refunds for Returns

4    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Damaged During Shipping

5     Microkeeper is not responsible for any damage to the item during return shipping, Microkeeper will attempt to repair the item, the cost of any repair is the responsibility of the customer.

Return Shipping Cost

6     Customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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