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Your Skills and Documents

Your employer may ask you for a certificate, such as your RSA, or to read and sign a policy or your letter of offer. You do them all from your Employee Console, and your manager approves them.

This guide covers how to:

  1. See what's waiting for you.
  2. Complete a skill, such as a certificate.
  3. Sign a document.

See what's waiting for you

On Home, Skills and Files lists what you need to do, with anything Critical, Expired or Expiring soon at the top. To see everything, including what's done, tap Profile > Skills & Files.

Skills and Files on a phone, with an RSA certificate and a Code of Conduct, each with its status

Each one shows where it's up to:

  • To Complete: waiting for you.
  • Pending: you've sent it, and your manager is checking it.
  • Complete: approved.
  • Resubmit: your manager needs something changed. Open it to see their note.

Critical items

Something marked Critical must be done and approved before you can clock on, so do it before your first shift.

Complete a skill, such as a certificate

  1. Tap the skill to open it, and read your employer's instructions.
  2. If it asks for a document, tap Upload and take a photo of it, or choose the file.
  3. If it asks for an expiry date, enter the date on your certificate.
  4. If it asks you to sign, tap Sign Document, sign with your finger, and tap Save.
  5. Tick the declaration that starts with your name.
  6. Tap Submit.

An RSA certificate skill on a phone, with marks matching the steps: 2 Upload, 3 the expiry date, 4 Sign Document, 5 the declaration and 6 Submit

You'll see Skill Submitted, and it waits for your manager to approve it. When a certificate is close to expiring, it comes back to Expiring soon: upload your new one the same way.

Sign a document

Some documents are just for you, such as your letter of offer or a performance review.

  1. Tap the document to open it, and read it.
  2. Tap Sign Document, sign with your finger, and tap Save.
  3. Tick I ... have read and understood the document provided by my employer.
  4. Tap Submit.

You'll see Document successfully signed. Your signed copy stays in Skills & Files, so you can read it again any time.

Not sure about something in a document? Ask your manager before you sign.

Skills and documents questions

Why can't I clock on?

If it says Following Skills required or Following Files must be signed, something critical isn't done or approved yet. Complete it, then ask your manager to approve it.

My skill says Resubmit. What do I do?

Your manager needs you to change something, such as a clearer photo. Open it to see their note, fix it and tap Submit again.

Guides related to skills and documents

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