^
Login

Frequently Asked Questions

Authors
Category   Billing   Dashboard   Employee Access   Employee Management   Employee Settings   EOFY   Fingerprint Scanners   General   Glossary   Groups   HR   Jobs   Leave   Mobile App   Notification Config   Payroll   Payroll Deduction   Payroll Rules   Reports   Roster   Security   Settings   Skills Matrix   STP   Superannuation   Timesheet   VEVO   Xero

The mobile application is requesting a 4 digit pin?

Author Liam Bishop@Microkeeper
Category Mobile App
Last Modified 22/04/2026

The Microkeeper mobile app allows you to enable an app lock using a 4-digit PIN or biometrics (such as fingerprint or face recognition). This is a simple security feature that protects access to the app on your device and is separate from your Microkeeper username and password.

If you have forgotten your PIN, you can reset it by following the steps below:

  • iOS: Uninstall and reinstall the Microkeeper app
  • Android: Go to your device's Settings > Apps > Microkeeper > Storage > Clear Storage

After resetting, you will be able to access the app again and set up a new PIN or enable biometrics if required.

More info
S2